Custom Screenprinting and Embroidery
TERMS AND CONDITIONS
By requesting a quote or placing an order with Epic Ink & Thread, LLC, you agree to, and are bound to the following terms and conditions.
Quote: Any quote not approved within 30 days of initial approval request is subject to review.
Payment: We require full payment (100%) upfront to be paid to Epic Ink & Thread, LLC before we begin an order unless otherwise discussed in writing. Payments can be made via credit card, check, money order, PayPal or cash. Prices are subject to change without notice. Payments made via credit card or PayPal are subject to a processing fee that could change without notice.
Order Cancellation: The cancellation of any order is subject to any fees that are required for Epic Ink & Thread, LLC to be reimbursed any costs that were involved with that specific order.
Artwork: Artwork submitted for print must meet our artwork requirements (listed on our website). Any issues with artwork are subject to fees in order get the artwork ready for the decoration process. Art fees are currently $100/hour (1 hour minimum, billed in 15 min increments after the first hour) with prices subject to change at any time. We are not responsible for poor prints that are a result of poor artwork. What is on your mockup is what we intend to produce, so please review your mockups carefully. By approving your invoice, you are approving your mockup and accepting any possible errors. Any artwork or files provided by Epic Ink & Thread, LLC shall remain our property unless otherwise agreed to in writing.
Impression Color Variance: Colors that appear on a proof or mockup may vary from the final printed product due to difference in color modes between pixels on a monitor and the impression on the garment. If color variance will be an issue, it is required that the customer requests specific Pantone colors, which may result in additional costs. Garment color and look may also vary from proof or mockup to the final product.
Trademarks & Licensing: The customer assumes full responsibility for the use of any trademarked or licensed images.
Customer Supplied Goods: Any goods provided by the customer, including but not limited to: garments, ink, packing materials, etc. that are supplied to us to be decorated and/or handled are done so at the risk of the customer. We are not responsible for any misprints or defects that are associated with customer supplied goods, and we will not replace or reimburse any customer supplied goods or any associated costs for any reason unless otherwise agreed to in writing between the customer and Epic Ink & Thread, LLC.
Misprints/ Decoration Defects: Decorating apparel is a very hands on process with margin for error and variance. We will not replace any garments with slight variances or defects, nor will we reimburse any costs associated with the misprints or defects unless otherwise agreed to in writing between the customer and Epic Ink & Thread, LLC. The customer must allow placement variance of 1 inch in any direction from the original planned placement.
Impression Placements: All impressions that are produced through Epic Ink & Thread, LLC will be placed on the garment according to our in-house specifications unless otherwise discussed in writing between the customer and Epic Ink & Thread, LLC prior to invoice approval.
Fitment of Garments: Epic Ink & Thread, LLC does not produce the actual garments, or goods, that are used in the decoration process and therefore will not guarantee the fit of any particular style, size, or any variances between sizes or colors of garments. If fitment will be an issue, please let us know prior to approving your invoice and we will try to find a size chart for you at no additional charge.
Garment/Media Defects: We do not produce the actual garments or media/material used in our processes, and we will not be held responsible for any defects in the garments or media/material.
Substitutions: We reserve the right to substitute goods for an equivalent of equal or greater value than the original ordered product.
Raw Materials: Brands and types of screens, ink, emulsion or any other raw material used in the production process is proprietary to Epic Ink & Thread, LLC and will not be disclosed unless discussed and agreed to in writing.
Quantity: Epic Ink & Thread, LLC will produce the exact quantity ordered to match the approved quote or invoice. Decorating apparel is a very hands on process and errors do occur. If an error occurs the garments used to fulfill the ordered quantity may vary in brand but will be of an equal or greater quality.
Turnaround: Turnaround time on orders placed with Epic Ink & Thread, LLC is 3 weeks starting from the time we receive all of the following: quote approval, payment, goods, and any other requirements or materials associated with the order.
Rush Charges: Rush charges may be charged in the case where a job is required earlier than the standard 3 week turnaround. Rush charges are applied on a case by case basis starting at double the standard quote price. Rush terms and charges are subject to change.
Screen Fees: A screen fee of $25 per print color per location will be charge for each design that is printed for an order unless otherwise agreed to in writing between the customer and Epic Ink & Thread, LLC. All screens, inks, separations, or any other materials used to produce an order will remain the property of Epic Ink & Thread, LLC unless otherwise agreed to in writing between the customer and Epic Ink & Thread, LLC. Screens will be kept of file and future screen fees will be waived on repeat orders if notified by the customer in writing.
Digitizing Fees: Turning a design into a file that can be used for embroidery will be charged at the current rate based on complexity, stitch count, application, and size. Changes to past digitized designs may also result in additional charges.
Warranty: Due to a wide variety of laundering and wear practices, Epic Ink & Thread, LLC will not guarantee against any garment or print damages.
Packing for shipping: Unless it appears otherwise on your approved invoice, all shipped garments will be bulk packed into boxes. Folding, bagging, and tagging services are available at additional charges, however to receive these services, the customer must request these services and approve that these services upfront and appear on their invoice.
Shipping/Pickup: Epic Ink & Thread, LLC will gladly ship your order to you or have it available for pickup at our business location. We are not responsible for lost items, damages, or delays in delivery that are cause by the carrier. Shipping rates may change without notice. We are not responsible for complete orders not picked up within 30 days of completion.
Terms: Any terms shall be discussed, in writing, between the customer and Epic Ink & Thread, LLC and may result in interest charges on any open balances.
Claims: All claims must be submitted within 72 hours of order pickup or delivery. Please submit claims via email to firstname.lastname@example.org.
If you have any questions, please contact us prior to approving your quote.
Epic Ink & Thread, LLC has the right to change these terms and conditions without notice.
Returns: All returns must be agreed to in writing and submitted within 72 hours of order pickup or delivery. Please submit claims via email to email@example.com.
Some customized products may not be eligible for refund. Please contact us to request your refund.